Mad Catz Warranty Policy
Posted by Warranty Support on 01 March 2017 07:56 AM
When you purchase from Mad Catz, you purchase quality. We put our products through comprehensive tests to ensure the highest reliability and compatibility. If you should experience any difficulties, Mad Catz offers a replacement warranty on its products. All warranty service requires original receipt documentation. Please hold on to your sales receipt. Mad Catz warrants to the original consumer purchaser that this product is free from defects in either material or workmanship. If a defect covered by this warranty occurs, Mad Catz, at its option, will repair or replace the product at no charge. Mad Catz’ products are tested to withstand normal wear and tear, but are not indestructible and can be damaged if misused. The Mad Catz warranty does not cover normal wear and tear or abusive use. This warranty does not apply to products used for any industrial, professional or commercial purpose. This warranty does not apply to products that have been damaged by abuse, misuse, modification or tampering or by any other cause not relating to either materials or workmanship. If a replacement is necessary and your product is no longer available, a comparable product may be substituted at Mad Catz’ sole discretion. Products purchased from unauthorized dealers are not covered under warranty.
The warranty length of Mad Catz products ranges from 90 days to two years, depending upon the product and the region in which it was purchased. For a detailed summary of your product’s warranty length, please refer to the product’s User Manual.
To obtain warranty service, you must:
- Contact Mad Catz Technical Support by phone at (800) 659-2287 or submit a ticket here http://support.madcatz.com/Tickets/Submit
- Obtain a Return Authorization Number from Mad Catz Technical Support
- Return the product to Mad Catz with the postage prepaid and insured. Mad Catz will not be responsible for any loss or damage during shipment. Mad Catz will pay the full return shipping
- Enclose a copy of the original sales receipt showing a purchase date and the place of purchase
- Enclose a full return address along with daytime and evening phone number
Be sure to package the product so that it will not become damaged in shipping. We recommend placing the original box inside another box packed with packaging material. Mad Catz, Inc. will not be responsible for any damage or loss to the product in shipment.
Please allow for 1 to 2 weeks for processing, after the product has been received. In the event of a problem, we will contact you at one of the phone numbers provided.
Support via phone is available during the below times:
Live Online Chat support is available during the below times: