MY SEE2 (UV50, UV100, UV150, UV200, XDS250 and XD300) will not work. What do I do?
Posted by Warranty Support on 23 December 2011 11:14 AM
This is usually caused by an incorrect or corrupted driver install. The best thing to do is to uninstall any drivers for the SEE2 and install the latest driver. Here are the steps.
- Unplug the SEE2 from your USB port. DO NOT plug it in until told to do so.
- Download the latest drivers from the website, http://support.trittontechnologies.com/supportsuite/index.php?_m=downloads&_a=view&parentcategoryid=3&pcid=0&nav=0
- Click on Start and Control Panel.
- Double click on the icon Programs and Features (Windows 7 and Vista) or Add and Remove Programs (Windows XP).
- Look for the item called "USB 2.0 SVGA Adapter." or "See2 USB 2.0 VGA adaptor" or "Trigger 1+" Highlight this and click the "Change/Remove" button.
- Follow the on-screen instructions for removing the drivers.
- When prompted, restart your computer.
- With Windows Vista and 7, when Windows has finished restarting, right-click on the "Setup.exe" program contained in the downloaded driver file and select "Run as Administrator"
- With Windows XP, when Windows has finished restarting, double click on the "Setup.exe" program contained in the downloaded driver file.
- Follow the on screen instructions for installing the driver. When prompted, click "Continue Anyway" at the Digital Signing dialog boxes. You may be prompted three times to do so. If the driver does not prompt you then that simply means the driver has passed Microsoft WHQL certification.
- When asked, restart your computer.
- When Windows has completely finished restarting, plug the SEE2 adapter into your USB port (DO NOT have a monitor plugged into the UV200 when inserting it into a USB port during the driver install. All other SEE2 products require the monitor to be plugged into the SEE2 before inserting it into a USB port). Windows will automatically detect the drivers. If prompted, click "Continue Anyway" at the Digital Signing dialog boxes. You will be prompted three times to do so.
- You will be prompted to do a final reboot. Your SEE2 should now be working.